Anyone who has an online business providing products and services to the world can appreciate that one of the more costly aspects of running an ecommerce site can be the phone bill :). There's not just communications with clients, but also with potential partners and merchants who may be in other countries. Networking via voice, even in this age of email, is still a very important marketing/strategic partner negotiations tool. |
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| . Extend the range of sales territory |
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| . Streamline communication to suppliers and clients |
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| . Expand reach to new clients |
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| . Improve and time spent on correspondence |
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| . Track customer service to existing clients |
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| . Reduce paperwork satisfaction |
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| . Expedite billing |
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| . Improve collaboration on work projects |
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| . Expand markets beyond geographical, national boundaries |
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| . Leverage legacy data |
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| . Improve inventory control, order processing |
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| . Establish position in emerging E-Commerce marketplace |
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| . Lower costs of overhead |
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. Realize economies of scale by increasing sales volume to new markets |
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| . Monitor competition and industry trends |
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| . Improve or expand product lines - locate new suppliers, products that could be included in catalogue. |